1. Overview

This policy explains when the fees you pay us can be refunded. It applies to our Company Formation services, Trademark services, Additional Services, and Subscriptions.

Each order has up to three kinds of fees:

• Service fee: the fee you pay us for our work.

• Expedite fee: an optional fee for faster processing (Section 5).

• Government fees: fees we pay on your behalf to a government agency, such as the United States Patent and Trademark Office (USPTO) or a state's Secretary of State. These fees are paid to the agency and are never refundable by us.

Only the service fee and the expedite fee can be refunded, and only as this policy describes.

Our work on an order begins as soon as your payment is confirmed. This includes preparing documents, checking the name or mark, reviewing the order, and filing it. For this reason, the service fee becomes non-refundable once the 24-hour window in Section 2 has passed or a filing has been submitted, except under the Filing Error Guarantee described for each service below.

2. 24-Hour Cancellation Window

You may request a full refund of the service fee within 24 hours of purchase, as long as nothing has been filed with a government agency for that order.

After 24 hours, or once a filing has been submitted, whichever comes first, the service fee is refundable only under the Filing Error Guarantee for that service (Section 3.3 for Company Formation, Section 4.3 for Trademarks).

Government fees are not refunded under this window.

3. Company Formation Services

3.1 What the service fee covers

The service fee covers our work to form your business entity: preparing the formation documents, checking the details you provide, and filing the documents with the state.

3.2 When work begins

Work begins as soon as your payment is confirmed. The state filing fee is paid to the state when we file and is not refundable.

3.3 Filing Error Guarantee

If our filing contains one of the errors below, and the error was caused solely by us, the service fee is eligible for a refund:

• Incorrect Entity Name: The legal name of the business entity is misspelled or does not match the name you provided and approved.

• Incorrect Business Address: The principal office address is entered incorrectly.

• Incorrect Registered Agent Address: The address for the registered agent is filed inaccurately.

• Incorrect Formation State: The entity is formed in a state other than the one you selected.

• Incorrect Entity Type: The business is filed as the wrong type of entity (for example, as a Corporation instead of an LLC).

You must submit your request within 14 calendar days of the official filing date, or the date we began the filing attempt, whichever is earlier.

3.4 What is not covered

• A rejection by a Secretary of State, for example because the chosen business name is already in use or the business purpose does not meet state requirements. We guarantee the accuracy of our submission, not its acceptance by the state.

• Errors caused by incorrect or incomplete information you provided.

4. Trademark Services

4.1 What the service fee covers

The service fee covers our work to file your trademark application: preparing the application, checking the mark and its details, and filing it with the USPTO.

4.2 When work begins

Work begins as soon as your payment is confirmed. USPTO fees are paid to the USPTO when we file and are non-refundable under USPTO rules.

4.3 Filing Error Guarantee

If our filing contains one of the errors below, and the error was caused solely by us, the service fee is eligible for a refund:

• Incorrect Mark: The trademark is misspelled (for word marks) or the incorrect image file is submitted (for design marks).

• Incorrect Owner Information: The name or legal address of the trademark owner is filed incorrectly.

• Incorrect International Class: The application is filed in an incorrect class of goods or services, based on the description you provided and approved.

• Incorrect Mark Type: The application is filed for the wrong type of mark (for example, a word mark instead of a design mark).

You must submit your request within 14 calendar days of the USPTO filing date, or the date we began the filing attempt, whichever is earlier.

4.4 What is not covered

• Any refusal or delay by the USPTO for any legal reason, for example a "likelihood of confusion" with an existing mark, or a finding that the mark is "merely descriptive." We guarantee the accuracy of our submission, not its acceptance by the USPTO.

• Errors caused by incorrect or incomplete information you provided.

• USPTO fees, which are non-refundable under USPTO rules.

5. Expedited Processing

For Company Formation and Trademark orders, you can pay an optional expedite fee for faster processing. The expedite fee is separate from the service fee and from government fees.

If we do not complete the expedited processing within the time stated when you placed your order, you are eligible for a refund of the full expedite fee. The service fee is not refunded under this section.

Your order continues on the expedited schedule without interruption while the expedite fee is refunded.

6. Additional Services

This section covers EIN filing, Operating Agreements, responses to USPTO Office Actions, Statement of Use filings, and similar one-time services.

The 24-hour cancellation window in Section 2 applies to these services. After that window, the service fee is not refundable.

These services are not covered by the Filing Error Guarantee.

7. Subscriptions and Other Services

This section covers the Registered Agent Service, Compliance Monitoring, and similar subscription services.

Subscriptions stay active and renew automatically according to their terms, unless you submit a separate cancellation request. A refund for a filing does not cancel a subscription.

8. General Exclusions

The following are not eligible for a refund under any section of this policy:

• Late requests: Any request submitted after the deadline that applies to it (24 hours under Section 2, or 14 days under the Filing Error Guarantee).

• Dissatisfaction unrelated to filing accuracy: Any reason not directly related to a filing error on our part, such as a change in business plans or an expectation of features we did not advertise.

• Customer-provided information: Any error in a filing that results from incorrect or incomplete information you provided.

• Government decisions: Any rejection, refusal, or processing delay by a government agency.

9. How Refunds Are Paid

Approved refunds are issued, at our discretion, as account credit toward future services or as a non-transferable gift card sent to the email address on your account. The amount equals the service fee, or the expedite fee under Section 5, paid for the order in question. Government fees are excluded.

10. How to Request a Refund

To request a refund, fill out the designated request form on our website and provide:

• A detailed description of the error or the reason for your request.

• The official filing or application number from the government agency (if available).

• A clear reason why you believe the error was our responsibility (for Filing Error Guarantee requests).

Our support team reviews every request manually. Requests are subject to investigation and verification.

11. Chargebacks and Payment Disputes

If a chargeback or payment dispute is filed for a transaction, the Filing Error Guarantee no longer applies to that transaction.

12. Changes to This Policy

We may change or end this policy. Changes apply to orders placed after the "Last updated" date shown on this page and do not affect requests already submitted.

13. Limitation of Liability

This policy does not constitute a legal warranty beyond the terms stated here. Our total liability under this policy is limited to the refund of our service fee or expedite fee as described in Section 9. We are not liable for any indirect, incidental, or consequential damages (such as lost profits or business opportunities) resulting from a filing error or a government rejection.